What is a domain name?
A website domain, such as www.resellercity.net, serves as the address for your business on the internet. It acts as your business name with an extension (e.g., .co.ke, .com, .info, .org, .go.ke, .or.ke). The domain allows visitors to easily find and access information on your business web page.
Why do I need a business domain?
- Instant Credibility: Enhances credibility for your business.
- Professional Email: Enables the use of professional email addresses.
- Information Hub: Provides users a place to learn more about your business before reaching out.
- 24/7 Accessibility: Ensures your website is always open and available.
- Competitive Edge: Gives you an advantage over competitors.
- Customer Service: Facilitates customer service through FAQs, contact forms, and product information.
How can I register a domain name with Reseller city Limited?
Customers can register on our web self-service portal at https://portal.resellercity.net/. Simply log in and choose the preferred domain packages.
What can I do with a domain name?
- Professional Email: Switch to a professional email address like nfo@resellercity.net.
- Website Building: Utilize our easy-to-use website builder for a professional online presence.
- Online Marketing: Market your business effectively with your own website.
- Communication: Communicate with business contacts using a professional email address.
- Trust Building: Improves trust and loyalty from customers and suppliers.
What comes with the domain name if I purchase it at Resellercity Limited?
Our domain packages include a business domain name, a free website builder, storage disk space, unlimited bandwidth, five business email addresses, and free email security.
What are some of the benefits and features that come with the Resellercity domain and hosting?
- FREE Email Security!
- Unlimited Website Bandwidth.
- FREE Website Builder!
- Easy Self-Provisioning: Users can manage services online.
- Support Ticket System: Customers can raise support tickets directly from the self-service portal.
- Auto Renewal Option: Customers can choose auto-renewal from the self-service portal.
- Account Top-Up: Easily top up accounts in advance for future invoice renewals.
- Cloud Hosting: Websites and mail are hosted on C.
- Email Provisioning: Customers can provision email accounts for employees online.
How much does a domain name cost?
https://portal.resellercity.net/
Each domain extension is priced differently (e.g., .CO.KE domain is $8.99, .COM domain is $10.19 .KE domain is $30). For details, visit .
What is the billing cycle for domains?
All domains are charged annually in advance. Payment is made against an invoice sent to the customer, and payment must be made in advance for the domain before service activation.
Can I pay for the domain and web hosting service for more than one (1) year?
Yes, customers can choose their preferred number of years for domain activation or renewal—domains for up to five (5) years and web hosting for up to three (3) years.
What are some of the domain extensions available locally (Kenyan)?
- co.ke - for everyone.
- or.ke - Not for profit-making or NGOs.
- ne.ke - Network devices.
- go.ke - Government Entities and Agencies.
- ac.ke - Institutes of Higher Education.
- sc.ke - Lower and middle institutes of learning.
- me.ke - for Personalized Emails and Sites.
- mobi.ke - for Mobile Content.
- info.ke - for Information.
- ke – for everyone.
What supporting documents are required for certain extensions?
- go.ke: Requires an Authority Letter from the Department of Government IT Services at the Ministry of Finance.
- ac.ke: Requires a Certificate of Registration, College Charter, or relevant Act of Parliament for the Institute.
- sc.ke: Requires a Certificate of Registration from the Ministry of Education.
For extensions requiring documents, customers can email infor@resellercity.net with attachments. The Business Support team will generate a ticket to KENIC Registry Services for domain publishing.
Can I enable auto-renewal for my domain and web hosting service?
Yes, customers can enable auto-renewal by logging in, going to the 'Software/Services' section, and clicking on the RVSiteBuilder icon.
How do I get help/support about my domain?
Support is available through:
- Online Support: Live web chat on the Resellercity self-service portal at https://portal.resellercity.net/
- Phone Support: Call +254723864039 for second-line support.
- Email Support: Contact support@resellercity.net
