Reseller City Limited Knowledgebase
Welcome to the Reseller City Limited Knowledgebase! This section is designed to help you understand the services we offer and guide you through common tasks, empowering you to manage your account and services independently.
What We Offer
1. Domain Registration and Management
- Register new domain names with a wide range of extensions (e.g., .com, .net, .org, .ke).
- Renew or transfer existing domains.
- Manage DNS records, subdomains, and email forwarding.
2. Web Hosting Services
- Shared Hosting: Affordable hosting for small to medium-sized websites.
- WordPress Hosting: Optimized hosting for WordPress sites with enhanced performance.
- Reseller Hosting: Perfect for businesses that want to offer hosting services to their own clients.
- VPS Hosting: Scalable virtual private servers for growing businesses.
3. Email Hosting
- Professional email accounts linked to your domain.
- Spam filtering and advanced security.
- Webmail access and integration with email clients like Outlook and Thunderbird.
4. Website Development Services
- Custom website design tailored to your needs.
- Development of e-commerce platforms, blogs, and portfolio sites.
- Responsive and SEO-friendly websites.
5. SSL Certificates
- Secure your website with SSL certificates.
- Options for single-domain, wildcard, and multi-domain certificates.
6. Support and Maintenance
- 24/7 customer support for technical issues.
- Regular backups and updates to keep your website secure.
Self-Service Guides
1. Managing Your Domain
- Log in to your client portal at https://portal.resellercity.net.
- Navigate to the "Domains" section to:
- Renew your domain.
- Update DNS records.
- Enable or disable privacy protection.
2. Setting Up Your Hosting Account
- Access the cPanel through your client portal.
- Use the "File Manager" to upload your website files.
- Install applications like WordPress using the Softaculous App Installer.
3. Managing Email Accounts
- Log in to cPanel and navigate to "Email Accounts."
- Create new email accounts linked to your domain.
- Configure email clients like Outlook or access webmail at
yourdomain.com/webmail.
4. Renewing Your Services
- Follow the steps in our Renew Hosting Guide.
- Use the client portal to view invoices and make payments for hosting, domains, or other services.
5. Troubleshooting Common Issues
- Website Not Loading:
- Check your domain’s DNS settings.
- Ensure your hosting plan is active.
- Email Not Sending or Receiving:
- Verify your email settings in the client or webmail.
- Check if your domain’s MX records are correctly configured.
- Forgot Passwords:
- Use the "Forgot Password" option in the client portal or cPanel login page.
6. Transferring Your Domain to Reseller City
- Unlock your domain with your current registrar.
- Obtain the EPP code (authorization key).
- Initiate the transfer through our client portal.
7. Upgrading or Downgrading Hosting Plans
- Contact our support team or log in to your portal to request a plan change.
- Choose the plan that best fits your needs, and your account will be adjusted accordingly.
Frequently Asked Questions (FAQs)
How do I access my cPanel?
Log in to the client portal and navigate to the "Services" section. Click on your hosting package and find the cPanel access button.
What payment methods do you accept?
We accept mobile money (e.g., M-Pesa), credit/debit cards, and bank transfers.
How do I contact support?
Email us at support@resellercity.net or call 0714401000 for assistance. Our team is available 24/7.
Can I upgrade my hosting plan at any time?
Yes, you can upgrade or downgrade your hosting plan at any time. Contact our support team or use the client portal to initiate the process.
Need Help?
If you need further assistance, our support team is here to guide you. Whether you’re managing your account, troubleshooting issues, or looking to scale your services, we’re committed to your success.
