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Support Solutions

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Basic Support Plan

  • Email support (1 response per issue)

  • Access to knowledge base and FAQs

  • Ticket logging system

  • Basic troubleshooting (Tier 1)

    • within 48 hours
    • Response time
    Standard Support

  • Everything in Basic Support

  • Live chat support (during business hours)

  • Phone support (limited hours)

  • Issue resolution within 24 hours

  • Priority handling of critical issues (Tier 2)

  • Monthly check-in (via email) for system health updates

    Premium Support

  • Everything in Standard Support

  • 24/7 live chat and phone support

  • Priority issue resolution (Tier 3)

  • Custom solutions for complex issues

  • Monthly reports and analytics on usage and issues

  • Dedicated account manager for personalized assistance

  • Free product updates and patches

  • Proactive support check-ins every two weeks

    Enterprise Support

  • Everything in Premium Support

  • Tailored support hours and response times

  • On-site visits (if required)

  • Custom SLA (Service Level Agreement)

  • Dedicated technical team for complex project support

  • 24/7 system monitoring

  • VIP escalations and priority handling